Maximus
Tell us a brief history/background of your organization.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs. Maximus Federal Services has held the Eligibility Appeals Operational Support (EAOS) contract since its inception in 2013, with operations primarily located in Pittston, PA.
Please detail the impact that your organization has on NEPA.
The Maximus EAOS project has been based out of northeast Pennsylvania (PA) since the program inception in 2013. Maximus is the only company in the United States who has processed eligibility appeals for the Federally-Facilitated Marketplace (FFM). While operations are now primarily remote, Maximus employs over 300 employees in the northeast PA area, with positions ranging from entry level clerk to senior leadership positions. In addition to supporting the Leadership Lackawanna program, the Maximus EAOS staff have also supported other organizations such as the Catherine McAuley Center as well as the annual Toys for Tot drive.
How did your organization come to work with Leadership Lackawanna?
Jerry Musheno, a previous EAOS program director and advocate of the Scranton Chamber of Commerce, initiated our involvement in the Leadership Lackawanna program in 2014. Jerry is currently the board chair of the Chamber. Numerous current and past Maximus leadership staff have graduated from the Leadership Lackawanna Core and Executive Programs- current leadership includes Danielle McPartland, Carrie Balashaitis, and Carrie Powell. EAOS Project Manager, Anne Marie Matles, is part of the 2024-2025 Core Program Class.
What are your organization's best practices?
While we are primarily remote, we still have a facility in Pittston, PA that affords the management team (and staff) the ability work onsite when desired. We periodically hold onsite luncheons to encourage the team to gather for in person interactions. We also hold offsite events for the management team to gather outside of work time for more informal and relaxed interactions.