Fidelity Bank
Tell us a brief history/background of your organization?
Fidelity Bank has a strong history as a community bank that has been serving its community for over 120 years. Today, Fidelity Bank operates dozens of branches located throughout Lackawanna, Luzerne, and Northampton counties, along with the Fidelity Bank Wealth Management Minersville Branch in Schuylkill County. With a full-service Client Care Center serving as a fully digital branch, Fidelity Bank is able to assist clients who prefer to fulfill their banking needs remotely through telephone, chat, mobile, or online. Additionally, Fidelity Bank offers a full-service Wealth Management Division, a Mortgage Center, and an array of personal and business banking products and services.
The Bank provides 24 hours, 7 days a week service to clients through its branches, online at www.bankatfidelity.com, and through the Client Care Center at 1-800-388-4380.
What is an interesting and fun tidbit about your business. e.g., your company mascot or pet, a fun outing your company held, the unorthodox way your leadership team brainstorms, the unusual ways your team communicates, etc?
During the peak of the COVID-19 pandemic, Fidelity Bank moved to drive-thru and appointment-only branch banking as needed, and implemented improvements designed to provide greater assistance to our clients, both digitally and through our Client Care Center. The safety and well being remained top-of-mind, and the Bank moved quickly to implement innovative ways to utilize technology to do just that. In addition, the Bank ensured that no Fidelity Banker would have to chose between keeping themselves and their families safe; not a single Banker lost their job during this time.
Fidelity Bank provided several rounds of bonuses for our client-facing Bankers in great appreciation of their continued focus on serving our clients. Every Fidelity Banker remained unwavering in their commitment to provide an extraordinary client experience.
How is your organization a leader in your industry?
Fidelity Bankers take pride in serving as trusted financial advisors to their clients. Because of this, Fidelity Bank continues to earn prominent accolades in the banking industry. Recently, the Bank has been recognized as one of the “Top 200 Community Banks in the U.S.” for the 8th consecutive year by American Banker, it’s earned ‘Top Customer Ratings of Pandemic Performance,’ by Banking Northeast, has been ranked #1 community bank mortgage lender in Northeastern Pennsylvania for 12th consecutive year, and voted “Best Bank” by readers of the Times Tribune eight times, and by The Morning Call readers for the first time.
How is your organization a leader in the community?
While Fidelity Bank strives to deliver the best in banking, one thing has never changed – its commitment to the communities it serves. In 2021, Fidelity Bank provided over $1.8 million in philanthropic support to organizations, groups, schools, universities, and clubs throughout the community. Additionally, Fidelity Bankers provided over 3,137 volunteer hours through the Bank’s Volunteer Time Off Program, a program that provides bankers with paid time off to volunteer for countless nonprofits and other community organizations in our area. The program allows relationships to be built between the Bank, its Bankers, and the community and organizations they serve.