Fidelity Bank

1.       Tell us a brief history/background of your organization?

Fidelity Bank has built a strong history as trusted advisors to customers served, and is proud to be an active member of the communities it serves. With 21 branches located throughout Northeastern Pennsylvania and the Lehigh Valley, Fidelity Bank offers full-service Trust & Investment Departments, a mortgage center, and an array of personal and business banking products and services. The Bank provides 24 hour, 7 day a week service to customers through a variety of digital banking tools, branch offices, online at www.bankatfidelity.com, and through the Customer Care Center at 1-800-388-4380.

2.       Tell us an interesting and fun tidbit about your business?

Fidelity was the first bank in the region to introduce a drive-thru! We continue to be a leader, building one of the first “green” bank branches in West Scranton, and the only community bank in Northeastern PA to offer a mortgage app that allows you to apply for a home loan, construction loan, or refinance right from your mobile phone or tablet.

3.       How is your organization a leader in your industry?

Because of the hard work, dedication, and commitment to providing clients the best advice and service, Fidelity Bank continues to earn accolades. These include: 5 Star “Superior” rating from independent industry watchdog, Bauer Financial, for 5th consecutive year; “Top 200 Community Banks in the U.S.” for 6 years in a row by the American Bankers’ Association; #1 community bank mortgage lender in Northeastern Pennsylvania for 8th consecutive year; The Times Tribune’s 2019 Readers’ Choice for “Best Bank”; and Forbes Magazine “Best-In-State Banks” for client experience, ranking third.

4.       How is your organization a leader in the community?

In 2019, Fidelity Bank provided over $802,000 in philanthropic support to organizations, groups, schools, universities and clubs throughout the community and 3,370 hours to help a countless number of Lackawanna, Luzerne, and Northampton County non-profit and community organizations.